Monday, February 11, 2008

New-New Car

It's really hard for me to get the title right. It needs to be read with a pause after the first new. Not two fast news, that just sounds ridiculous. So anyway...We bought a new car...see a couple posts ago. When we bought it, the assistant manager and sales manager that sold it to us apparently knew nothing about the product they were selling. So, as a result, they promised us a lot of things (air conditioning, cruise control, stereo w/audio jack, and new rims and tires). These features were not on the car when we bought it but we were assured that they could be added without difficulty. WRONG!!!!! Apparently the model we bought accepts none of said features, at least not without great difficulty. But they promised!!! (Besides the fact that we had already paid for said features...) So at this point we had 3 options...1)They would just reverse the whole transaction and give us our old car back...hmmmm nope, that isn't going to work, one of the main reasons we bought the car was because you took our old one... 2) They could find a way to get most of the said features put on the car (with great cost to them)--which isn't perfect but hey, most is better than none right? or- 3) They could find another car at another dealership and try and trade it so we could switch. That definitely sounded like a winning option.
So they tried. And tried. And tried. Or so we thought. Apparently through this whole process it was very important for us to be standing in front of them. We saw absolutely no progress-none- unless we were at the dealership in their faces. GRRRRRR! So they finally found some acceptable cars (with all said features, from the factory) We told them the priority order and the next day (IT'S A MIRACLE...) we heard that our #1 choice was good to go and that someone was going to go get it. (it'll be ready tonight or tomorrow for sure...)This is Friday morning. We don't hear anything else the rest of the day. We try to call--he's busy, he's not here, he's cutting a deal, he's too busy. WHAT!?!?!?! Just because you already sold me a car does not mean I'm not important! TALK TO ME!!! But no. So we again have to make an appearance at the dealership. And the guy is REALLY annoyed that we did. The car just got here, he tells us, and will be ready tomorrow afternoon for sure. No problem. We tell him we'll call around 2:30 the next afternoon he says great it will definitely be ready. So we called the next day at 4. He's busy. He's cutting a deal. REALLY? So, when he doesn't call us back...we show up again. Oh, uh, ummm...the guy didn't come in today that takes care of it. Sorry. SERIOUSLY?!?!?!? At this point, it's me (nice, calm, Alicia) that's mad. REALLY mad. So when he tells me that it will be ready tomorrow I find it really difficult to believe him. So I look him in the eye and ask...And what if it's not? What do I do if it's not? He's starting to feel a little guilty now, and replies, I'm not going to answer that question because it will be. So I look at him again as my eyes fill with tears and say, What if it's not? and walk out. Apparently, I should have yelled and cried 3 weeks earlier. Maybe it would have been resolved that much sooner. Because, as I have noticed on several occasions, crying works. The next day my car was finally ready. Finally. And yes it includes all said features, including being a manual transmission, plus a spoiler and fog lamps. (Wahoo!) But it is the same kind of car, in a steeley blue color and it's official name is Blue Steel... But I love it...and I'll probably never ever ever ever ever in my whole life buy a brand new car ever ever ever again.

3 comments:

Reading Family said...

That sucks that you guys have had difficulty in getting your "dream" car. Car dealerships are the worst to work with. It's good to know that the tears work. Maybe I will have to do that for the next time we buy a vehicle.

Ahenobarbus Textor said...

What a mess! I'm glad it's sorted out - and hopefully to your long-term satisfaction.

...And just in time for that freaky storm you guys just had! Good timing, eh?

So, what kind of car is it?

Anonymous said...

Dealers are so frustrating! We've been looking at cars too (something a little more "family friendly") and getting nowhere, seriously. A $2500 trade-in for Kevin's Dodge?! Then sell it for $9K, you know it. At least you finally got it straightened out!