Right now is one of those moments I wish I had a camera. See, a couple days ago I had to call EA to get a replacement guitar sent out for Rockband (mine had started to act funny). It was a painless process (a true first in customer service). I was told there are two options 1) Have them send me a box, send my guitar, wait for them to get said guitar, wait for a replacement to be sent to me, or 2) Have them send me a guitar in a box, and then send mine back to them (free- but I had to have them place a hold on my card). Wow, choices... OR NOT! Umm I'll have you ship the guitar so I can at least always have a guitar with me. So here I am today 48 hours later and voila! I have a guitar in my hands. WOW 48 hours to ship and get to me from Michigan. Not bad...not bad at all. I'm well over impressed with the service I received. I wish ALL customer service was this efficient. Too bad I'm now spoiled. Thanks EA, you set the bar extra high on this one. Now to everyone else out there- you better shape up, cause I know it's possible to get great service, even from a huge company.
So why the camera in the beginning- simple- I have a guitar at my desk in lab. Who doesn't think that truly is a great photo op?
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